Facilities Management

Facilities Management Service is a specialized area of property management. It entails management of a property’s common services, which includes but is not limited to the following:-

1. Street parking & maintenance
2. Access control
3. Landscaping of common areas
4. Sewer System Operation Management
5. Pest Control
6. Generator Operation & Maintenance
7. Lift Maintenance
8. Electric Fence Maintenance
9. Payment of Land Rates and Rents
10. Service Charge Billing

Facilities Management Service ensures that property, its surroundings and amenities are in good working order, thus developing a sound relationship between the residents (either tenants or owners), the estate manager, and the developer. This translates into the achievement of the best value for money by balancing between user needs and business needs to achieve optimum organizational effectiveness.

The aim of Luna Blue Realty is to undertake the day-to-day management of property portfolios by ensuring smooth operations at all times. This is achieved by careful attention to owners’ needs and effective control of service charges and recoveries in order to secure the sound performance of clients’ investments. The success of the Common Area Management function is the result of constant communication with the residents through the provision of timely and accurate advice on management issues.

The key aspects of our services in this area are the following: –

1. Repairs and maintenance of shared facilities within a property;
2. Administration and collection of service charges;
3. Negotiation of service contracts for common services;
4. Preparation of accounts and budget for common services;
5. Periodic as well as real-time reporting on pertinent issues.

The costs of the above-mentioned services are borne by the residents through the service charge levy. The amount of service charge payable and mode of payment shall be determined by the management, having considered the estimated expenses and the costs of various commodities. Measures shall also be put in place to ensure timely and full payment of service charges as and when expected.

We shall institute effective service charge collection methods to avoid the accumulation of arrears. We shall also be responsible for service charge allocation to use and accountability to owners, through the Estate Management Company and Court Management Company established for each estate and court respectively. A budget estimate is prepared each year and forms the basis on which recovery is made from tenants/residents. Service Charge may, upon appropriate notice to members, be reviewed upwards, keeping in mind the rising costs of living.

The management will also employ relevant workmanship in each property to ensure the smooth running of day to day duties and activities.This includes:-

1. Security Guards
2. Common Areas cleaners
3. Property care taker
4. Plumber
5. Electrician

The management shall hold meetings with owners, as agreed between relevant parties to discuss issues affecting residents and/or management in order to come up with solutions.